I'm seeing a few replies suggesting that it varies between EU/US etc ... but either way it sounds like a REALLY effective way to piss off those customers and gu

I'm seeing a few replies suggesting that it varies between EU/US etc ... but either way it sounds like a REALLY effective way to piss off those customers and guarantee they'll never come back and use your service in future (or share such "horror" stories with their friends and relatives). I don't get why those companies would go out of their way to make things difficult for themselves in the long run