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I have tried to use the site a handful of times and every time the offer has been uncompetitive, the site has been buggy, or the employee responses have been co

I have tried to use the site a handful of times and every time the offer has been uncompetitive, the site has been buggy, or the employee responses have been confused and wrong. It's actually laughable. What gives? Or perhaps a better question is: Is this a common experience? Are these growing pains that you are aware of? I've rarely had a worse experience with a startup.

jdross 10y ago
I'm really sorry, if you email me I'll look into it. Jd@opendoor.com Can't say it's common, but pricing every home perfectly is hard. From what I can measure, our NPS is 70 and we track complaints pretty closely. For offer competitiveness, we track metrics like the final selling prices of homes we buy vs our offers and for homes that get offers and sell later on the market. I'm confident we're competitive in aggregate, but individual cases can vary. We buy hundreds of homes per month, so not very small "n" anymore either