I am in a pre-sales position so I am already typically on the clients shit list. Unlike most of my counterparts, I have lived in the world of ops and developmen

I am in a pre-sales position so I am already typically on the clients shit list. Unlike most of my counterparts, I have lived in the world of ops and development and know how fun it is to get a call at 3am when something is down. I use my past experiences to explain to the customer why I would do things a certain way or why I think something might not be a good fit. I listen to what the customer has to say (something many in my field seem to not understand) and try to come up with something that fits well for THEM, not for my bank account. I have had multiple people from various companies I have worked with tell me that they really appreciated my honesty and I typically get great customer satisfaction reviews, even if the project doesn't go that well. To me it really is as simple as don't be a dick.