I was just thinking about this an hour ago. I work in more of a visual design field, but the issue of customers "being wrong" seems pretty universal. There's a

I was just thinking about this an hour ago. I work in more of a visual design field, but the issue of customers "being wrong" seems pretty universal. There's a sentiment that, if you hire an expert, you should do what they tell you to do - why hire them in the first place if you don't trust them - and that's valid in some ways. Still, if an expert can't communicate to their clients why they think an approach is good or bad, it seems to me something's very wrong with the process.