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Anticipate their emergency procedures, and ship them a binder wrapped with dire warnings should it be removed from the data center. Multiple customers have sai
by trelliscoded 10y ago
Anticipate their emergency procedures, and ship them a binder wrapped with dire warnings should it be removed from the data center. Multiple customers have said this has saved their bacon.
- tomcam 10y agoClassic E*Myth strategy. Plus I bet they feel great when it's first delivered to them as well.
- janci 10y agocould you please elaborate? What's in the binder?
- trelliscoded 10y agoEmergency procedures for administrating the network gear. There's two sections: 1) symptom->fix procedures, and 2) how to rebuild everything in the network from scratch in case it got wiped. The reason it's in hardcopy is because you can't look stuff up on the Internet if the Internet is down.