These are a few things that have gotten me praise over the years: 1) Keep emails short. I set a 200 word max on all emails. If you can't say what you need to

These are a few things that have gotten me praise over the years: 1) Keep emails short. I set a 200 word max on all emails. If you can't say what you need to say in 200 words, schedule a meeting to discuss. If you have to send long documents, send a 2-3 sentence summary. Tell them what you're going to tell them, tell them, tell them what you told them... in 200 words. (= 2) Keep detailed time records and make them available to the client on-demand. They paid for it, might as well show them what they are getting. Be honest... if your team wasted 4 hours trying to make sense of a BS email from the client... make sure they understand that. 3) Being on time and inclusive; inviting them to daily standup meetings with the team, and posting notes from those standup meetings in case they (or anyone else) can't be there. Easy with a Google Sheet to just type a few notes each day during standup. I don't have any tools for the team that the client can't access, or hasn't been given a rundown on how we utilize it.