Is there a reason you don't just put out an RFP and purchase a complete supported solution from a VAR or OEM vendor? I'm not sure you have the in-house experti

Is there a reason you don't just put out an RFP and purchase a complete supported solution from a VAR or OEM vendor? I'm not sure you have the in-house expertise to maintain a production service of this kind. That's not an attack; this has not been your focus in the past, so it might be wise to have a third party provide some assistance and support as an intermediate step toward doing everything in-house.