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> about 10 minutes of work per week on my end. ... and on the guide. > Sandpaper and a file are likely optional. They are only necessary if the 3D printed imp
by sean_patel 10y ago
> about 10 minutes of work per week on my end.
... and on the guide.
> Sandpaper and a file are likely optional. They are only necessary if the 3D printed impeller isn't a perfect fit.
Do you get any "support" queries from people who buy the impeller and then try to fit it, and it's tight (by your own admission a deliberate design choice) and they try to email you or return the impeller? Not trolling, genuinely curious.
- gottebp 10y agoAbout once per month. I purposely set expectations low by saying it may take a little sanding. That lets me over-deliver since it's usually a perfect fit. Also, ShapeWays has a decent refund policy and customer service for stuff under their responsibility. Also, anything that comes up that takes significant back and forth with a customer, I immediately add to the iFixit writeup. All the troubleshooting steps at the bottom were a result of questions that came in at the beginning. This was a lot of work up front, but it's thankfully just a trickle now.
- sean_patel 10y ago> I purposely set expectations low by saying it may take a little sanding. That lets me over-deliver since it's usually a perfect fit. Wow. This is genius. You should write a click-baity blog post titled "This Weird Trick will always get your products 5-star ratings"
- phil21 10y agoI think "over promise and under deliver" has been part of business for far before any of us were around :) Or spoken in more buzzword silicon valley speak - you have to set customer expectations and then aim to exceed them.
- j_s 10y agoI think "over promise and under deliver" has been part of business for far before any of us were around :) Sorry but isn't it 'under-promise and over-deliver'? Just double-checking...
- tomgs 10y agoPretty sure you're right. Or was there some hidden sarcasm we've both missed there?
- brokenmachine 10y ago> "over promise and under deliver" I've dealt with quite a few vendors who over promise and under deliver...
- codecamper 10y agoTrump