You're absolutely right. But there are still several issues: - Their hardware is expensive. Orders of magnitude in some cases above alternatives. Part of the j

You're absolutely right. But there are still several issues: - Their hardware is expensive. Orders of magnitude in some cases above alternatives. Part of the justification for the cost has been the flexibility and customization options available. - Their hardware failure rate is abysmal. - Their customer service is non-existent and all purchases/returns must go through dealers. - Most homeowners want to integrate with 3rd party systems: hvac, pool/spa, security. These generally require a programmer to some extent. - They just don't get it right a lot of the time. I've dealt with plenty of their devices that are just support to work out of the box. They generally don't.