> "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir." I had to figh

> "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir." I had to fight tooth-and-nail for an aluminum chair that had scratches all over it on delivery to get it replaced. They blamed me for scratching a chair that I'd paid over $1k!