My super impressed customer service story will date me, but it's a goodie. Back in '99, I bought a DEC Alpha. It was a great machine, although it had its quir

My super impressed customer service story will date me, but it's a goodie. Back in '99, I bought a DEC Alpha. It was a great machine, although it had its quirks. I was having problems with the new chipset and compiling a linux kernel, and called support. I was about 16 at the time, and it's about 11 pm (CDT) on a Friday night. I was put through to an actual engineer who must have been working late, and he helped me through the process. It ends up that certain kernel versions only supported certain chipsets. Nowadays the company and the tech is mostly lost to the sands of time, and it seems good customer service went along with it.