I have a Steelcase LEAP, at least ten years old, that was acquired when a local company went out of business. The v1s had a design flaw where eventually a weld

I have a Steelcase LEAP, at least ten years old, that was acquired when a local company went out of business. The v1s had a design flaw where eventually a weld would break and the piece of metal that adjusted the front edge of the seat would fall out of the bottom of the chair. I lived with this for a few years and eventually contacted the local reseller to see if replacement parts were available. Got blown off because I wasn't a corporate customer. About a year later, I decided to contact Steelcase corporate directly. I described the problem, as well as how I'd been basically ignored by the local dealer. Told them how I'd gotten the chair, and that I was willing to pay for parts. Not only did they apologize profusely, they sent me an entire (v2) seat assembly - in black leather - at no charge, described the changes between the versions, and said it would fit on my chair just fine. It did. There's a reason I now have four of these LEAP chairs at home.