Anecdotal of course, but my one and only interaction with Google support was a positive experience. This was on the retail hardware side rather than in software

Anecdotal of course, but my one and only interaction with Google support was a positive experience. This was on the retail hardware side rather than in software/services (IDK if there are different support depts., I would assume so). I bought one of the v2 Chromecasts direct from Google Store when they came out. FedEx delivered it to the wrong address. Called support (which was, to my surprise, easy to find an actual phone number for, and I was speaking to an actual human being. Probably because this was 'retail' related), and after 1 phone conversation and 2 email exchanges he filed a case with FedEx - which required no involvement from me - and i was sent a replacement free of charge. About a week later my across-the-street neighbor knocks on my door and gives me a FedEx package with my name and address on it, it was the Chromecast. Turns out the FedEx delivery driver mistakenly delivered it to his house, which has only a 1-digit difference in Address. Honest mistake, it happens. I e-mail the support guy I talked with before -- to my surprise again, this was a direct e-mail address of his, not a randomly generated 'post only' email, so he actually responded. I explained the situation, and asked where I should ship the replacement one they sent back to. They tell me to just keep it and do whatever I want with it (the guy even specifically said "give it away, sell it on eBay, do whatever"). Granted, it's only a $35 device, and it likely costs Google far less than that, but still - I did appreciate it, and my sister does as well because she got a free Chromecast.