I highly recommend against doing a chargeback unless it's your last resort. Talk with customer support where you bought the phone from first, telling them you i

I highly recommend against doing a chargeback unless it's your last resort. Talk with customer support where you bought the phone from first, telling them you intend to chargeback if they don't resolve the issue. Most businesses consider chargebacks to be a form of fraud and it may sour your relationship with the business. Chargebacks that are disputed can affect your credit rating as well.