To be fair, I've had the opposite experience with Google Play Store support for my Nexus 5. I'm on my 4th Nexus 5 chassis, the previous 3 were taken back by Goo

To be fair, I've had the opposite experience with Google Play Store support for my Nexus 5. I'm on my 4th Nexus 5 chassis, the previous 3 were taken back by Google (one broken glass, one sticky power button, and one water intrusion taken back due to a one time courtesy replacement policy). I don't feel great nor terrible about the phone, but clearly Google has spent substantial resources supporting my purchase. My phone calls with them were always very fast and to the point. (Their new hardware division in charge of Pixel may be doing things differently though.)