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Sure, they could afford to hire support personnel, but they would be deluged with inquiries on day 1, even if less than 1 percent of Google's users contacted th
by trome 10y ago
Sure, they could afford to hire support personnel, but they would be deluged with inquiries on day 1, even if less than 1 percent of Google's users contacted them every 5 years.
- Yrlec 10y ago1% of ~2 roughly billion users = 20 million users. With one request every 5 years that'd be roughly 10k support requests per day. Considering that a lot of the cases can be answered very quickly (or possibly automatically) you can easily handle that with a couple hundred employees. The cost of that would be roughly 1/1000 of Google's annual income.
- newjersey 10y ago> The cost of that would be roughly 1/1000 of Google's annual income. I don't own Google stock but 0.1% of revenue would be a huge number that you just can't blink away. Especially when it is not a one-off whim I mean spectacular moonshot but rather an ongoing business obligation. I hate that the service sucks but I'd rather they don't waste money like this.