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Same as my experience. I've had four awesome experiences with Microsoft support. 1. Microsoft Band, a month after its warranty expired (bought in the USA), the
by Kipters 10y ago
Same as my experience. I've had four awesome experiences with Microsoft support.
1. Microsoft Band, a month after its warranty expired (bought in the USA), they still replaced it for free because of plastics wear, a common issue for that version
2. GF's Surface RT: faulty touch screen 1 year and half after she bought it, replaced for free, no questions asked, they even sent the replacement before I shipped the faulty one
3. GF's Lumia 925: she thought the pictures taken by the back camera were yellow-ish, she got it replaced with another brand new 925 for free. Six months later we bricked it trying to install a Windows 10 Insider Preview, replaced for free with a Lumia 830
4. My Lumia 1520, sent it in for repair because the battery was wearing out (it lasted a little more than a day instead of 1 and half/two), got a Lumia 950 XL instead
A friend of mine also got his Surface Pro 3 replaced for free.
- j3FF3ry 10y agoDid they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one. I went ahead and did it but I struggled since it was not a small purchase price. I received the replacement and sent the defective unit back. Expecting the hold to be released with in 2-3 business days after they received the defect unit. Nope. They ended up holding the money for 15 business days. I don't know if I'll ever buy something Microsoft again.
- Kipters 10y agoNo, they didn't hold the full retail value (only 150€), but maybe that's because the device had been out for almost two years at that time