Dell makes it easy to tell the phone/chat support person that you know what you're doing but it doesn't matter how technical you are. A Dell contracted tech wil

Dell makes it easy to tell the phone/chat support person that you know what you're doing but it doesn't matter how technical you are. A Dell contracted tech will come to your house and replace the parts right in front of you within a few business days. A non technical person just has to spend more time going through the troubleshooting checklist.