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Sennheiser. I had a pair of reasonably expensive (~$250) headphones and the left ear went a week after my 2 year warranty expired. I knew it was basically just
by stickydink 10y ago
Sennheiser. I had a pair of reasonably expensive (~$250) headphones and the left ear went a week after my 2 year warranty expired. I knew it was basically just the cable (which was detachable), since it worked with a spare. But the official cable has an angled, custom fit and so it sits flush.
I filled in an online form, printed the pre-paid label, dropped it off at UPS. Within a week, no questions asked, a brand new pair showed up in the retail box (with another box, set of batteries, extension cables).
I've always found returns to manufacturers a huge pain in the ass, this was the first that wasn't.
- harigov 10y agoI had an entirely different experience. I had a similarly priced Sennheiser headset and they were great. I had the exact same issue as well with headset's left speaker stopped working couple of weeks after my warranty expired. I called them up and they said they cannot do anything and I will have to a buy a new one. In the end, it turns out that a connection got loose so I fixed it myself. But I was slightly disappointed with the reaction from their customer service.
- kuschku 10y agoAre you outside of Germany? Their support seems to be better here.