3 ms·

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

• aewnjfksd 10y ago
  Cannot confirm that. Google denied warranty for my Nexus 7 because I was in Germany and not in the UK until I got EU customer protection authorities involved. Note: I bought the Nexus 7 while in Germany through the Google Play Store website.
  • kuschku 10y ago
    For me, they required me to send it in (and pay for shipping), then refused to fix it, required me to pay for them to send it back, and when it came back, it was entirely broken (motherboard was snapped in half, before the screen had only a few stuck pixels). I still bought a few Google devices later on, but I won't let their customer support handle anything ever again. Fuck Google.
    • cylinder 10y ago
      They sent me a replacement phone next day air before I returned the defective one, so I would not have to be without a phone.
      • kuschku 10y ago
        This was an original Nexus 7, in 2012, a week after launch. It was the worst return policy I'd ever seen.
• IanCal 10y ago
  Same, I got a full refund for two nexus 4s after over 3 years.
• crisnoble 10y ago
  As a counter example, I had a terrible issue with my Nexus 5x, upgraded to 7.0, phone bricked itself while I was traveling. Got home, contacted customer support at 7 A.M., they informed me that my warranty had expired the day before, literally 7 hours ago. They refused to budge, left a very sour taste in my mouth.
  • cylinder 10y ago
    Always escalate is my motto.