When I had the keyboard repeat issue with my XPS 13 the the Dell customer support told me, that I do not have a problem at all and that they would not help me.

When I had the keyboard repeat issue with my XPS 13 the the Dell customer support told me, that I do not have a problem at all and that they would not help me. I asked if I can send them the device so they can check it, but they told me it is not possible to send a device to Dell for repair. Only after I posted my experience on a public forum I was contacted by a Dell social media person in the US who then organized support from Dell Netherlands.