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"but in fact had never taken the plastic “screen protector” off of the display when I received the device" Notwithstanding the awful condescending tone from th
by donretag 10y ago
"but in fact had never taken the plastic “screen protector” off of the display when I received the device"
Notwithstanding the awful condescending tone from the CS rep, I once did actually have this issue.
I purchased a cheap smart phone for an around the world trip since my CDMA/Sprint phone would not work overseas. I knew that the camera would not be iphone quality, but I felt that the images (8MP) could have been better. A couple of weeks into my trip, I discovered the thin plastic protector on the lens. Images were much better after it was removed!
- tzs 10y agoI've seen devices where there was no mention in the "unpacking and setting up" section of the manual that you should remove the protector, and there was no tab or flap sticking out to make it obvious to do so. Given that there is a thriving market for third party screen protectors, it is not unreasonable in such a case for the consumer to think, "Cool! They included a screen protector so I don't have to go buy one myself!" and leave it on.
- donretag 10y agoPeople read the manual? ;)