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Apples main audience is not technical people. There is your first mistake. So comparing apples support for non technical people to dells technical oriented peop
by X86BSD 10y ago
Apples main audience is not technical people. There is your first mistake. So comparing apples support for non technical people to dells technical oriented people support is flawed.
- akiselev 10y agoDell makes it easy to tell the phone/chat support person that you know what you're doing but it doesn't matter how technical you are. A Dell contracted tech will come to your house and replace the parts right in front of you within a few business days. A non technical person just has to spend more time going through the troubleshooting checklist.
- paulddraper 10y agoDell's main audience is also non-technical people.