4 ms·

In the last 5 years, I've had better customer service from Dell then Apple. In fact, in one day, I deal with both Apple and Microsoft customer service, and Mic

In the last 5 years, I've had better customer service from Dell then Apple. In fact, in one day, I deal with both Apple and Microsoft customer service, and Microsoft won, hands down. I'm not going to pretend that Apple's customer service is horrible, but I can safely say that they aren't special anymore. Maybe I've just been incredibly unlucky, but simply put, their customer service is lackluster at best. Edit: Just to be clear, this is all consumer level support.

Kipters 10y ago
Same as my experience. I've had four awesome experiences with Microsoft support. 1. Microsoft Band, a month after its warranty expired (bought in the USA), they still replaced it for free because of plastics wear, a common issue for that version 2. GF's Surface RT: faulty touch screen 1 year and half after she bought it, replaced for free, no questions asked, they even sent the replacement before I shipped the faulty one 3. GF's Lumia 925: she thought the pictures taken by the back camera were yellow-ish, she got it replaced with another brand new 925 for free. Six months later we bricked it trying to install a Windows 10 Insider Preview, replaced for free with a Lumia 830 4. My Lumia 1520, sent it in for repair because the battery was wearing out (it lasted a little more than a day instead of 1 and half/two), got a Lumia 950 XL instead A friend of mine also got his Surface Pro 3 replaced for free.
- j3FF3ry 10y ago
  Did they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one. I went ahead and did it but I struggled since it was not a small purchase price. I received the replacement and sent the defective unit back. Expecting the hold to be released with in 2-3 business days after they received the defect unit. Nope. They ended up holding the money for 15 business days. I don't know if I'll ever buy something Microsoft again.
  - Kipters 10y ago
    No, they didn't hold the full retail value (only 150€), but maybe that's because the device had been out for almost two years at that time

Kipters 10y ago

Same as my experience. I've had four awesome experiences with Microsoft support. 1. Microsoft Band, a month after its warranty expired (bought in the USA), they still replaced it for free because of plastics wear, a common issue for that version 2. GF's Surface RT: faulty touch screen 1 year and half after she bought it, replaced for free, no questions asked, they even sent the replacement before I shipped the faulty one 3. GF's Lumia 925: she thought the pictures taken by the back camera were yellow-ish, she got it replaced with another brand new 925 for free. Six months later we bricked it trying to install a Windows 10 Insider Preview, replaced for free with a Lumia 830 4. My Lumia 1520, sent it in for repair because the battery was wearing out (it lasted a little more than a day instead of 1 and half/two), got a Lumia 950 XL instead A friend of mine also got his Surface Pro 3 replaced for free.

j3FF3ry 10y ago
Did they ask to hold the full retail value of the device for the advanced replacement? Because when I was having issues with my surface book they asked me to send it in. At that time I couldn't be without the device and I asked for an advance replacement. At that point they wanted to hold the full retail amount until they received the new one. I went ahead and did it but I struggled since it was not a small purchase price. I received the replacement and sent the defective unit back. Expecting the hold to be released with in 2-3 business days after they received the defect unit. Nope. They ended up holding the money for 15 business days. I don't know if I'll ever buy something Microsoft again.
- Kipters 10y ago
  No, they didn't hold the full retail value (only 150€), but maybe that's because the device had been out for almost two years at that time