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Very true. I use Google Fi, but am about to drop it because the support has been horrible. They're friendly, but I constantly miss calls and their support's sol

Very true. I use Google Fi, but am about to drop it because the support has been horrible. They're friendly, but I constantly miss calls and their support's solution is to ask me to get another working phone to test with and spend a couple of hours filling out diagnostic tests and bug reports. They are also unwilling to do something as simple as send me a new SIM card until I do this. This, along with they they gave the middle finger to the Nexus line, has turned me from a strong Google supporter into someone who will give a second thought before considering using their services.

carlisle_ 10y ago
This is exactly my experience with Project Fi. I started having major problems staying connected to a cell phone tower and they were asking me to spend so much time troubleshooting. I have a full time job, my phone wasn't staying connected to a cell tower in downtown SF for more than 15-30 seconds at a time. I was having a ton of anxiety and Project Fi support was content to let me do their troubleshooting for them. It was very frustrating and Project Fi is still unreliable as hell! You've galvanized me, I'm getting rid of Project Fi, I'm done with this. WiFi SMS isn't worth this crap.
- cgvgffyv 10y ago
  Get an iPhone. Christ. It's almost as if you people enjoy suffering for the sake of it.
tuxracer 10y ago
Google Fi support is extremely friendly and often almost zero hold time. The actual substance of the support however is very much lacking. Google Fi sent me somebody else's SIM card with my Pixel. It turns out Google Fi pairs a SIM to a specific Google account. So when I booted my Pixel for the first time the email field was pre-populated with someone else's email address (but not the password luckily) and I got a "B010" error trying to activate. This is a very specific error code which I later found out means that I was sent the wrong SIM card (or trying to activate someone else's SIM card). But they didn't have this properly documented so they spent a long time on the phone with me factory resetting it, clearing data for certain system apps, booting in safe mode, etc... before escalating the issue and saying someone will get back to me later. A week later they contact me and say I was sent the wrong SIM and send me a new one. It was a terribly frustrating introduction to using their service. Also seems a needlessly frustrating experience if their support documentation and call back times were better.
- PhantomGremlin 10y ago
  A week later they contact me I really don't understand how people tolerate this. I can't be without a cellphone for a week, my family and I use ours to coordinate many of our activities. I've not been disappointed when I've walked in to an AT&T or Verizon or Apple store and said "here's the problem ... fix it". And they fix it!

carlisle_ 10y ago

This is exactly my experience with Project Fi. I started having major problems staying connected to a cell phone tower and they were asking me to spend so much time troubleshooting. I have a full time job, my phone wasn't staying connected to a cell tower in downtown SF for more than 15-30 seconds at a time. I was having a ton of anxiety and Project Fi support was content to let me do their troubleshooting for them. It was very frustrating and Project Fi is still unreliable as hell! You've galvanized me, I'm getting rid of Project Fi, I'm done with this. WiFi SMS isn't worth this crap.

cgvgffyv 10y ago
Get an iPhone. Christ. It's almost as if you people enjoy suffering for the sake of it.

tuxracer 10y ago

Google Fi support is extremely friendly and often almost zero hold time. The actual substance of the support however is very much lacking. Google Fi sent me somebody else's SIM card with my Pixel. It turns out Google Fi pairs a SIM to a specific Google account. So when I booted my Pixel for the first time the email field was pre-populated with someone else's email address (but not the password luckily) and I got a "B010" error trying to activate. This is a very specific error code which I later found out means that I was sent the wrong SIM card (or trying to activate someone else's SIM card). But they didn't have this properly documented so they spent a long time on the phone with me factory resetting it, clearing data for certain system apps, booting in safe mode, etc... before escalating the issue and saying someone will get back to me later. A week later they contact me and say I was sent the wrong SIM and send me a new one. It was a terribly frustrating introduction to using their service. Also seems a needlessly frustrating experience if their support documentation and call back times were better.

PhantomGremlin 10y ago
A week later they contact me I really don't understand how people tolerate this. I can't be without a cellphone for a week, my family and I use ours to coordinate many of our activities. I've not been disappointed when I've walked in to an AT&T or Verizon or Apple store and said "here's the problem ... fix it". And they fix it!