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When I had a motherboard issue with a dell laptop, Dell sent a representative to my home office to take it apart, clean it, and replace the motherboard. I've a
by kbutler 10y ago
When I had a motherboard issue with a dell laptop, Dell sent a representative to my home office to take it apart, clean it, and replace the motherboard.
I've also had laptops and monitors replaced by other companies on a "we'll send you a replacement, you send the defective one back in that box with this prepaid shipping label, and thanks for buying our products" basis.
I haven't heard of that from Apple.
- mrbill 10y agoThey USED to do something similar. When the G5 iMacs had problems with bad capacitors on the motherboards, Apple would send you the replacement midplane with swap instructions, along with a box to return the old one in. I took pictures of the process: https://www.flickr.com/photos/mrbill/albums/1340761 https://www.flickr.com/photos/mrbill/albums/1340761 They eventually switched to "take it to the local Apple store or mail it in".