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I think Apple is pretty much the king of consumer level support.
by jwilcoxson 10y ago
I think Apple is pretty much the king of consumer level support.
- Hydraulix989 10y agoI've read some pretty horrifying stories about Apple (this person had a cracked screen, Apple bricked the phone while attempting to repair it, replaced it behind his back, then charged him 3x -- they also have a required replacement device "security deposit" you must pay up front in order to even get them to attempt a repair): https://www.aaron-gustafson.com/notebook/apple-support-honeybadger/ https://www.aaron-gustafson.com/notebook/apple-support-honey... There's a reason why third-party repair shops like Rossmann Group exist and make a killing doing component and board level repairs on iDevices.
- krzyk 10y agoI think that Amazon is best with their Kindle support. You break a Kindle and they send you a new one for free (if it is under the 1 year warranty) even internationally.