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If you have a desktop computer, and particularly if you have a Server, Dell was pretty phenomenal (though I presume the same model was followed by HP as well).

If you have a desktop computer, and particularly if you have a Server, Dell was pretty phenomenal (though I presume the same model was followed by HP as well). They will come on site, and, if you have an expedited warranty, they will come on site same day, sometimes within a few hours. When I ran IT, it was great to put a call into them, run through a bit of online troubleshooting, and then have them dispatch (separately for some odd reason) Parts and Labor to resolve the issue. Apple experimented with on-site support for a while, but it never really went anywhere. I guess they want you to come into their stores. On the flip side, Apple Service is so good that now our IT organization just tells their employees if they have any issue, just go to the Apple Store and work with them directly. So, something to be said about that. And, it's getting to the point that almost all of the major cities I travel too have some kind of Apple Authorized repair - even if they don't have an Apple Store yet.

massysett 10y ago
> Dell was pretty phenomenal If you had enterprise-grade equipment. Their consumer support was absolutely horrible.
- garrettgrimsley 10y ago
  I used to repair Dell consumer equipment at my job, and Dell Complete Care was hands down the best warranty out there.
- kabdib 10y ago
  Dell Enterprise support is still highly variable, depending on the tech you land with. I've had to involve my sales contacts several times when techs wanted to do absolutely crazy things to hardware that was obviously dead. You can self-certify and manage your own component replacements, which works from small to mid scale. We do this for about 1,000 servers and it works pretty well; no phone calls where you roll the dice for quality of the tech, and I like frobbing hardware from time to time, it's a nice change from hacking C++ or PHP . . .

massysett 10y ago

> Dell was pretty phenomenal If you had enterprise-grade equipment. Their consumer support was absolutely horrible.

garrettgrimsley 10y ago
I used to repair Dell consumer equipment at my job, and Dell Complete Care was hands down the best warranty out there.
kabdib 10y ago
Dell Enterprise support is still highly variable, depending on the tech you land with. I've had to involve my sales contacts several times when techs wanted to do absolutely crazy things to hardware that was obviously dead. You can self-certify and manage your own component replacements, which works from small to mid scale. We do this for about 1,000 servers and it works pretty well; no phone calls where you roll the dice for quality of the tech, and I like frobbing hardware from time to time, it's a nice change from hacking C++ or PHP . . .