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If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google). Services like American Express have purchase protect
by eganist 10y ago
If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google).
Services like American Express have purchase protection, but the limits I believe won't be enough to cover the Pixel. If you were sold a lemon and Google won't hash it out, go ahead and let the card company fight that battle for you.
If enough people start doing this, you can bet Google will double down on customer service as proper cost avoidance.
- fsckin 10y agoInitiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor.
- eganist 10y ago...hmm, you're likely right, but I'm actually quite curious to see if anyone's willing to challenge that in court if it happens given that Google doesn't really give anyone an easy way to migrate an entire life to another service.
- chillydawg 10y agoGoogle will let you export all your data. Google "google takeout".
- eganist 10y agoNice. My google-fu's failing me on finding any services which can import some amount of it and re-establish equivalent services, which suggests either some important details are missing (e.g. account configs) and/or no one's seen a business case for setting up that kind of migration service with any of the other major platforms e.g. Microsoft's cloud apps. Heh
- sipos 10y agoThe latter I think.
- chillydawg 10y agoAnd that's the problem with google having an ever greater monopoly on everything. Mega corps are no good.
- chimeracoder 10y ago> Initiating a chargeback is tantamount to terminating your Google Account at a random time in the future when they find in your favor. Purchase protection isn't the same thing as a chargeback.
- DanBC 10y ago> If Google won't repair a manufacturing defect, consider a chargeback
- AWildDHHAppears 10y agoHave you ever tried doing a chargeback? It's much harder than you think.
- kyrra 10y agoI highly recommend against doing a chargeback unless it's your last resort. Talk with customer support where you bought the phone from first, telling them you intend to chargeback if they don't resolve the issue. Most businesses consider chargebacks to be a form of fraud and it may sour your relationship with the business. Chargebacks that are disputed can affect your credit rating as well.
- eganist 10y agoI don't disagree with this. All of this is good advice. That doesn't change my position that this is the perfect impetus for a chargeback should Google fail to address the defect.