Indeed. One of the selling points of the Pixel has been a more personal, available and exclusive customer service experience: https://madeby.google.com/phone/su

Indeed. One of the selling points of the Pixel has been a more personal, available and exclusive customer service experience: https://madeby.google.com/phone/support/ https://madeby.google.com/phone/support/ This is in contrast with most Android manufacturers who are happy to forget about you after the device has left the shop, and (free) Google online services which have basically non-existent customer support. It will look pretty damning if Google itself can not build reliable customer service experience even while charging ridiculous prices for supposedly "premium" Android device.