Soon automated marketing will be getting responses from customer proxies and we will achieve the singularity. On a more serious note I think the article points

Soon automated marketing will be getting responses from customer proxies and we will achieve the singularity. On a more serious note I think the article points out something that automation erases. This person wants a genuine interaction instead of a simulacrum of a human interaction. Hamming has a great lecture series where he consistently re-iterates the point of human/machine interactions as a symbiotic relationship where the machines augment and enhance human qualities instead of just substituting for them. Norbert Weiner before him says the same things at the dawn of cybernetics and information theory. There is much potential in these machine enhanced systems but it seems like it is all being squandered.