As a user, I'm not a fan of this. 1) how about you find ways to make retention a continuous objective 2) get used to the fact that not all customers will be re

As a user, I'm not a fan of this. 1) how about you find ways to make retention a continuous objective 2) get used to the fact that not all customers will be retained. I try stuff all the time that I have no idea if it will solve my specific problem. If you do #1 right, I would know that you want to hear about my specific problems and offer ideas on how your saas can solve them. That's the most you can hope for if your service doesn't immediately do what I initially hoped it would (or is more burdensome to implement that I thought, etc)