I figured that my story was the exception. But I just went in to get a new ipad replaced due to a bad rotation switch and I watched as they replaced a macbook t

I figured that my story was the exception. But I just went in to get a new ipad replaced due to a bad rotation switch and I watched as they replaced a macbook that had water on it (they tested it and said they could tell) and they also replaced a little girl's ipod that she dropped in the bathtub. I think it largely depends on who handles the call. I agree that it's not an insurance policy. I was just sharing my experience. I know from past experience that with my bad luck, they would never replace my macbook if I dumped stuff all over it :)