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Don Norman talks about that example of intentional delays in some tax software here: https://vimeo.com/96714148 https://vimeo.com/96714148 (approx 52:30). It s
by noblethrasher 10y ago
Don Norman talks about that example of intentional delays in some tax software here: https://vimeo.com/96714148 https://vimeo.com/96714148 (approx 52:30).
It sounds like he and his team came up with the idea in that instance.