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Ask HN: Whats your response to unconstructive comments by ignorant user?
I've few free projects, used by thousands of users. I understand its not 100% perfect, from survey, we found 80% people are happy. 15% are unhappy but provides useful/constructive comments/criticism.We agree with their view & try to improve or admit our faults/limitations. So far fine.
But from time to time, we come across some users (5%) bashing the project as 'junk,worthless,scam,joke etc'. These are one-liners (not constructive criticism) serves no purpose to us(dev) or fellow users. How to respond to them in public forums. Often we tried to ask them for logs or error messages trying to solve their problem. But sometimes, I'm tempted to reply like "idiotic user found".
I'm pretty sure, some developers here might have came across such un-constructive comments, how did you handle those tiny-minority in public forums?
- sharemywin 10y agoI think just showing that your committed to offering to help shows that your committed to customer service and for the other people reading the forum I think that shows your not afraid to work to make things right.
- giis 10y agoMost often those (5%) don't respond to replies like "Could you please share more details on the issue or error/logs message". Its sometimes frustrating to deal with this group of users.
- sharemywin 10y agoIt's not for 5%, IMHO. Its for the guy/gal on the fence thinking about using/buying your product/service that see you respond to comments in a professional way and think man if I have a problem these guys/gals aren't going to leave me high and dry.
- voodoochilo 10y agoi would declare those on-liners "fake news" or "hate speech" and then strictly censor these subhuman perpetrators who obviously abuse their state-given privilege, sorry, right to free speech. ...or i would simply cope with it. not sure, cause i'm no expert.
- kazinator 10y agoYou have not seen the beginning of it, my friend. "Linux's '60s technology, open-sores ideology won't beat W2K, but what will?" [Bob Metcalfe, ethernet inventor; InfoWorld, June 21, 1999-06-21, P. 146] "The idea that great developments in personal computing will be invented in some dismal student bedroom in Helsinki might make nice bedtime reading for people who dream in hexa-decimal. But if all you want is a computer that you can aspire to understand, chuck that blasted CD-Rom in the bin right now." [David Hewson, Sunday Times, 1997-04-20] Full text: http://www.robots.ox.ac.uk/~north/moron-meets-linux.html http://www.robots.ox.ac.uk/~north/moron-meets-linux.html
- GFK_of_xmaspast 10y agoJust say "thank you for your input" and move on.