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If the scope is not clear enough for putting together a statement of work of acceptance criteria as described in other comments, one thing that you could do is
by facorreia 10y ago
If the scope is not clear enough for putting together a statement of work of acceptance criteria as described in other comments, one thing that you could do is to start with a time-boxed contract, ranging from a couple weeks to a couple months, depending on the complexity of the project, to do requirements analysis. The deliverable of this contract would be a list of functional and non-functional requirements, at a reasonable level of detail.
The issue is that, for bigger projects, you start running into the problems related to a "waterfall" approach. As an alternative, you could look into how "agile" organizations approach their contracts -- basically by selling the ability to work on "stories" for as long as the customer wants them to -- and the deliverables for each story are very fine-grained.
Either way, without active involvement of the customer to either elicit requirements up front or validate your stories as you go, you'll be in for a rough time. It's probably better to have an honest discussion with them about this, because it's in their best interest after all.