> it's pretty common (and in some cases exceedingly disliked by customers -- I'm looking at you, offshore support) to outsource your phone customer service. Go

> it's pretty common (and in some cases exceedingly disliked by customers -- I'm looking at you, offshore support) to outsource your phone customer service. Good point. It _is_ disliked by customers. The only thing worse than outsourced customer service is ABSOLUTELY NO customer service.