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What I see is a world that cannot deal with unique situations. I had an issue with fraud on my paypal account. I got refunded, at the same time I got a automati
by SN76477 10y ago
What I see is a world that cannot deal with unique situations. I had an issue with fraud on my paypal account. I got refunded, at the same time I got a automatic draft. My account then went negative because it didnt pull from my bank account which is my usual source of funding.
Telling paypal that a mistake had been made and it was their fault they didnt really know what to do. I got passed around 12 times over a few dollars. They basically didnt know how to handle a unique situation. I have similar experience with my bank.
Customer service teams are homoginized to only deal with volume, they are never trained on how to solve problems.
These automation issues just let that same system float to the top.
- cowpewter 10y agoWere you talking to their fraud department? Did you also talk to your bank's fraud department? I've actually gotten pretty excellent customer service from fraud departments. Not so much with the regular front-line customer service departments.