That's very true, but email comes with a written record of everything that's happened so far which makes dealing with that sort of issue a lot simpler. I mean t

That's very true, but email comes with a written record of everything that's happened so far which makes dealing with that sort of issue a lot simpler. I mean the phone alternative is where you get transferred from dept. to dept., having to re-explain the issue over and over again. I'll take a copy-paste reply over that any day of the week.