Wow, poor guy. As a side note, it's frustrating how email ceo@company.com is fast becoming the only way to get real customer service. I'm a T-Mobile customer

Wow, poor guy. As a side note, it's frustrating how email ceo@company.com is fast becoming the only way to get real customer service. I'm a T-Mobile customer and recently had a billing issue that required me to interact with their customer support who were thoroughly unhelpful and just added to the frustration. I had heard about the tactic of emailing John Legere so I did, and sure enough the issue was sorted out promptly by a US-based exec response rep. I was happy to get everything sorted, but the fact that customer service reps apparently didn't have the power to fix a relatively straight-forward issue still frustrates me.