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It's amazing these companies don't have a "buy your way out of trouble" service. I'm sure this guy would be willing to pay a few hundred $ to have a human resol

by Hondor 10y ago

It's amazing these companies don't have a "buy your way out of trouble" service. I'm sure this guy would be willing to pay a few hundred $ to have a human resolve it. Perhaps that option would create a new set of complaint about people being extorted out of support fees for problems that weren't their fault.

ikeboy 10y ago
You can talk to a human, but not the department who can do something about it. Generally the way to get a human who knows what's up is to email jeff@amazon.com. According to an AMA with a former employee https://www.reddit.com/r/FulfillmentByAmazon/comments/3naqe8/i_am_a_former_seller_support_associate/ https://www.reddit.com/r/FulfillmentByAmazon/comments/3naqe8... >I did hear that a few years ago there was Seller Performance phone support and it was simply abusive and harassing for the people on the phones and wasn't really productive.
rietta 10y ago
That would be a decent option and reduce some of the noise they would have to deal with.
- niij 10y ago
  That is a bribe. They initiated the issue, so why can't they provide a mechanism to explain your situation to a reasonable human being? Customer support should not be considered "noise".
  - rietta 10y ago
    I was also thinking of things like Gmail Support and other services that have no human support option.
djhworld 10y ago
> It's amazing these companies don't have a "buy your way out of trouble" service. I'm sure this guy would be willing to pay a few hundred $ to have a human resolve it. A few hundred dollars to pay for what effectively is a bribe?
- Strom 10y ago
  It's not a bribe, because it only gets you in contact with a human and doesn't guarantee a solution. In addition, paying a few hundred $ is far less than losing your business.
  - thaeli 10y ago
    Yeah, it's really more of an extortion than a bribe..
  - niij 10y ago
    That looks like a bribe to me. They initiated the problem and want cash to make it go away. "we're going to close your business down immediately" "what? Who can I talk to to explain the situation?" "everyone is busy, but you can pay us $200 and we might be able to fix your problem"
    - Strom 10y ago
      You've set up quite a straw man here to take down. Amazon isn't actually offering this premium support.
      - niij 10y ago
        Never said they were. I was commenting on how it would be a poor idea to implement such a support plan.
dhimes 10y ago
The point is that in the past it's been the business's reputation that kept things working for the consumer. But these companies are so big and ubiquitous that they're impossible to stop. Zappos is the anti-Amazon, with exceptional customer service. Oh crap....
raverbashing 10y ago
I'd rather pay a lawyer
jwr 10y ago
That business model is called "extortion". "Nice business you have there — would be a shame if it were to be suspended… but fret not, a few hundred $ and we will resolve everything…"

by Hondor 10y ago

ikeboy 10y ago

You can talk to a human, but not the department who can do something about it. Generally the way to get a human who knows what's up is to email jeff@amazon.com. According to an AMA with a former employee https://www.reddit.com/r/FulfillmentByAmazon/comments/3naqe8/i_am_a_former_seller_support_associate/ https://www.reddit.com/r/FulfillmentByAmazon/comments/3naqe8... >I did hear that a few years ago there was Seller Performance phone support and it was simply abusive and harassing for the people on the phones and wasn't really productive.

rietta 10y ago

That would be a decent option and reduce some of the noise they would have to deal with.

niij 10y ago
That is a bribe. They initiated the issue, so why can't they provide a mechanism to explain your situation to a reasonable human being? Customer support should not be considered "noise".
- rietta 10y ago
  I was also thinking of things like Gmail Support and other services that have no human support option.

djhworld 10y ago

> It's amazing these companies don't have a "buy your way out of trouble" service. I'm sure this guy would be willing to pay a few hundred $ to have a human resolve it. A few hundred dollars to pay for what effectively is a bribe?

Strom 10y ago
It's not a bribe, because it only gets you in contact with a human and doesn't guarantee a solution. In addition, paying a few hundred $ is far less than losing your business.
- thaeli 10y ago
  Yeah, it's really more of an extortion than a bribe..
- niij 10y ago
  That looks like a bribe to me. They initiated the problem and want cash to make it go away. "we're going to close your business down immediately" "what? Who can I talk to to explain the situation?" "everyone is busy, but you can pay us $200 and we might be able to fix your problem"
  - Strom 10y ago
    You've set up quite a straw man here to take down. Amazon isn't actually offering this premium support.
    - niij 10y ago
      Never said they were. I was commenting on how it would be a poor idea to implement such a support plan.

dhimes 10y ago

The point is that in the past it's been the business's reputation that kept things working for the consumer. But these companies are so big and ubiquitous that they're impossible to stop. Zappos is the anti-Amazon, with exceptional customer service. Oh crap....

raverbashing 10y ago

I'd rather pay a lawyer

jwr 10y ago

That business model is called "extortion". "Nice business you have there — would be a shame if it were to be suspended… but fret not, a few hundred $ and we will resolve everything…"