The answer for 80%+ of non-techy computer users is to... move them to a tablet. iOS or Android, doesn't matter. All most people do is surf Facebook, check webm

The answer for 80%+ of non-techy computer users is to... move them to a tablet. iOS or Android, doesn't matter. All most people do is surf Facebook, check webmail/im, and do online shopping. Moving these people over to a tablet reduces Family IT Support to practically zero.