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How do you manage to engage an internal Google team on an issue? From the story: "We are working with Epson and internal Google teams to root cause this issue"

by Tempest1981 10y ago

How do you manage to engage an internal Google team on an issue? From the story: "We are working with Epson and internal Google teams to root cause this issue" I've seen many help forum threads go unanswered, after days and pages of postings.

cube00 10y ago
Create a viral video, they notice when a lot of people are complaining about things vs a loud few.
- lvs 10y ago
  It shouldn't require a marketing campaign to file a bug report.
  - pawadu 10y ago
    Unfortunately it does, this is Google after all.
gruturo 10y ago
You hope really hard that anyone at Google bought an Epson printer, and raises the issue internally. Best if this happens to a manager.
integricho 10y ago
Or post on HN as many google employees read it regularly for sure..
icantdrive55 10y ago
Google has too many Chiefs. I don't understand why they don't hire a few remote workers? Not special flowers, with PhD's; just hackers who can answer some questions that are never quite answered of the ole "Help boards"? Google might do wonderful things in the future, but don't piss off the people who feed you.
fapjacks 10y ago
I used to work for a business that Google wants to buy. That is one way to get pipelines opened up to internal Google teams.
pasbesoin 10y ago
1) Create enough bad publicity (be "important" enough, or lucky enough) to invoke an actual, human response. 2) Make an end-run around the Google support wall-of-silence. As another commenter here mentions, sometimes posts/comments on HN gain attention. Apparently not as much as they used to. But, a month or two after I finally complained in an HN comment about months-long problem with very frequent Nexus 5x camera app crashes on zoom-out, the problem finally, silently went away. P.S. Yes, I'd used the in-app/Android problem reporting prompt/feature... countless times, including my own optional comment as to exactly what was happening. I eventually gave up on repeatedly taking that extra time and just started canceling out of it, as the error reports seemed to just be disappearing into a black hole of silence and inaction.

cube00 10y ago

Create a viral video, they notice when a lot of people are complaining about things vs a loud few.

lvs 10y ago
It shouldn't require a marketing campaign to file a bug report.
- pawadu 10y ago
  Unfortunately it does, this is Google after all.

gruturo 10y ago

You hope really hard that anyone at Google bought an Epson printer, and raises the issue internally. Best if this happens to a manager.

integricho 10y ago

Or post on HN as many google employees read it regularly for sure..

icantdrive55 10y ago

Google has too many Chiefs. I don't understand why they don't hire a few remote workers? Not special flowers, with PhD's; just hackers who can answer some questions that are never quite answered of the ole "Help boards"? Google might do wonderful things in the future, but don't piss off the people who feed you.

fapjacks 10y ago

I used to work for a business that Google wants to buy. That is one way to get pipelines opened up to internal Google teams.

pasbesoin 10y ago

1) Create enough bad publicity (be "important" enough, or lucky enough) to invoke an actual, human response. 2) Make an end-run around the Google support wall-of-silence. As another commenter here mentions, sometimes posts/comments on HN gain attention. Apparently not as much as they used to. But, a month or two after I finally complained in an HN comment about months-long problem with very frequent Nexus 5x camera app crashes on zoom-out, the problem finally, silently went away. P.S. Yes, I'd used the in-app/Android problem reporting prompt/feature... countless times, including my own optional comment as to exactly what was happening. I eventually gave up on repeatedly taking that extra time and just started canceling out of it, as the error reports seemed to just be disappearing into a black hole of silence and inaction.