> Every time they want to support a new file type Why can't you say "we never designed the system to support more than X file types, so if we want arbitrary ad

> Every time they want to support a new file type Why can't you say "we never designed the system to support more than X file types, so if we want arbitrary additions we need to take Y time to change the system to support that. Thus far, there have been Q requests for changes, and in my professional opinion we could save time now, and in the future if we make adding arbitrary filetypes to the feature set this sprint". This places the refactoring as something necessary to accomplish business goals, and save time/money in the future while providing better service to the internal or external clients using the software.