Except the end result was the boss said DO IT NOW and it got done now. This seems to be a pretty clear example of not making the process work for you. Unwritte

Except the end result was the boss said DO IT NOW and it got done now. This seems to be a pretty clear example of not making the process work for you. Unwritten policies. Having to escalate twice because of silly reasons. Hot fixes being miscategorized as features. Is a very urgent fix really the place to be fixing a bunch of other tech debt?