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I'm not making this up. Intern of mine spilled 32oz of soda on his mbp. He dumped as much out of his keyboard as he could but it wouldn't come back on the next

by bphogan 16y ago

I'm not making this up. Intern of mine spilled 32oz of soda on his mbp. He dumped as much out of his keyboard as he could but it wouldn't come back on the next day. You're not hiding that from Apple. His machine was on year 3 and had a few screen issues too. He figured he'd send it in under applecare and see what they said. They fixed it. Replaced the keyboard, replaced the screen, replaced the trackpad. No questions asked and he had it back in less than a week. I buy AppleCare because of that.

tumult 16y ago
Someone spilled wine on my 4-month-old, AppleCare-covered MacBook while it was being used for a live show. It stayed alive to the end of the show, then immediately died. Apple charged me $800 to have it fixed. I had to have it repaired twice again after that (both of those were free, since the previous two repairs had been wrong.) During and after that, the battery failed and needed replacement four times. The last time, the Apple Genius told me that batteries are not covered after the first year, so I would have to pay for it myself. He looked at the repair history on the laptop and had sympathy, and replaced it for free. To this day, the laptop does not work correctly, even though every individual component has been replaced at least once. Also, they made a typo when setting the serial number on the motherboard, which I had to tell Apple each time I had it serviced, since it didn't match the one on my AppleCare plan (replaced a B with an 8.) Of course, the laptop had been working fine until a drunk hipster dumped box wine all over it. I wish the repairs had been perfect and free, but they weren't. I've gone through a lot of Apple products over the years, and this is the only one where I've had problems. All of the ones before and after have been fine, and this one had been fine until the wine. Anyway, this is just an anecdote. Don't expect your own fuckups to be covered under AppleCare. It's an extended warranty, not insurance. If the parent is telling the truth, then he's an exception, not the rule.
- bphogan 16y ago
  I figured that my story was the exception. But I just went in to get a new ipad replaced due to a bad rotation switch and I watched as they replaced a macbook that had water on it (they tested it and said they could tell) and they also replaced a little girl's ipod that she dropped in the bathtub. I think it largely depends on who handles the call. I agree that it's not an insurance policy. I was just sharing my experience. I know from past experience that with my bad luck, they would never replace my macbook if I dumped stuff all over it :)
CamperBob 16y ago
Interesting; one of Jobs' famous email zingers was directed at someone who was refused AppleCare service after getting his MBP wet.

by bphogan 16y ago

tumult 16y ago

Someone spilled wine on my 4-month-old, AppleCare-covered MacBook while it was being used for a live show. It stayed alive to the end of the show, then immediately died. Apple charged me $800 to have it fixed. I had to have it repaired twice again after that (both of those were free, since the previous two repairs had been wrong.) During and after that, the battery failed and needed replacement four times. The last time, the Apple Genius told me that batteries are not covered after the first year, so I would have to pay for it myself. He looked at the repair history on the laptop and had sympathy, and replaced it for free. To this day, the laptop does not work correctly, even though every individual component has been replaced at least once. Also, they made a typo when setting the serial number on the motherboard, which I had to tell Apple each time I had it serviced, since it didn't match the one on my AppleCare plan (replaced a B with an 8.) Of course, the laptop had been working fine until a drunk hipster dumped box wine all over it. I wish the repairs had been perfect and free, but they weren't. I've gone through a lot of Apple products over the years, and this is the only one where I've had problems. All of the ones before and after have been fine, and this one had been fine until the wine. Anyway, this is just an anecdote. Don't expect your own fuckups to be covered under AppleCare. It's an extended warranty, not insurance. If the parent is telling the truth, then he's an exception, not the rule.

bphogan 16y ago
I figured that my story was the exception. But I just went in to get a new ipad replaced due to a bad rotation switch and I watched as they replaced a macbook that had water on it (they tested it and said they could tell) and they also replaced a little girl's ipod that she dropped in the bathtub. I think it largely depends on who handles the call. I agree that it's not an insurance policy. I was just sharing my experience. I know from past experience that with my bad luck, they would never replace my macbook if I dumped stuff all over it :)

CamperBob 16y ago

Interesting; one of Jobs' famous email zingers was directed at someone who was refused AppleCare service after getting his MBP wet.