Here are my notes on possibilities, for if we ever actually get a CRM: 1. HelpScout -- http://helpscout.net http://helpscout.net -- Seems nice 2. SupportBee -

Here are my notes on possibilities, for if we ever actually get a CRM: 1. HelpScout -- http://helpscout.net http://helpscout.net -- Seems nice 2. SupportBee -- http://supportbee.com http://supportbee.com -- Almost want it for the name alone but we got an anti-recommendation from a friend at Gratipay 3. BeSnappy -- http://besnappy.com http://besnappy.com -- Possibly recommended by patio11 but then I heard they shut down? 4. Intercom -- http://intercom.io http://intercom.io -- Recommended by Matt at HookFeed 5. FreshDesk -- http://freshdesk.com http://freshdesk.com -- Recommendation from friend at Gratipay 6. Front -- https://frontapp.com/ https://frontapp.com/ -- Lots of funding and big names behind it; Patrick Collison recommened it now too (coupon code for 3 months free: startuppack) 7. FogBugz -- http://blog.fogcreek.com/fog-creeks-email-workflow/ http://blog.fogcreek.com/fog-creeks-email-workflow/ -- Blog post by Fog Creek about what they do