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Analytics, customer support & automated marketing are converging. I would pay 1k/mo (scaling far higher with volume) for a solution that is implemented by a (r
by ian0 10y ago
Analytics, customer support & automated marketing are converging.
I would pay 1k/mo (scaling far higher with volume) for a solution that is implemented by a (reasonably) on-site team over the course of a few weeks that can interact with the various teams responsible to integrate (dev) and use (marketing/support/management) it.
I would sacrifice features, which seems to be the de-facto differentiator in these classes, for a product which supports an opinionated but well thought out product development strategy. One based on the current norms for iterating products based on feedback from customers and funnel data.
- I work in payments / e-comm
- doublerebel 10y agoI just started using Resend.io, which has all 3 of these features in a simple package. The founder has been responsive and the product keeps improving. I was looking for a simple Intercom replacement, Intercom has become very complex.