I may be wrong... I read this previously that was very clear about the customer was due to pay the supplier cost. But I did a google now to find the article an

I may be wrong... I read this previously that was very clear about the customer was due to pay the supplier cost. But I did a google now to find the article and the best I could find is this is a civil case and not "not covered by the Australian Consumer Law" and it seems to be at discretion of the court for value lost and how at fault you were. https://www.consumer.vic.gov.au/shopping/refunds-and-returns/store-policies/you-break-you-buy https://www.consumer.vic.gov.au/shopping/refunds-and-returns...