4 ms·
Its funny - I think the Ford quote is right. I always tell folks to not ask a customer what they want but ask them what their problem is. Its the customer tas
by mwseibel 10y ago
Its funny - I think the Ford quote is right. I always tell folks to not ask a customer what they want but ask them what their problem is. Its the customer task to describe and demonstrate their problem - its the founder's task to think up and test solutions for that problem.
- soneca 10y agoThanks for answering below! About the quote, it kinds of depends on what do you mean by "want", but I understand and agree of your approach (while still disagreeing with the quote if that is possible). BTW the quote is probably bogus, as the first Ford cars were slower than horses. 45km/h vs 88km/h (world record) https://en.wikipedia.org/wiki/Ford_Model_A_(1903%E2%80%9304) https://en.wikipedia.org/wiki/Ford_Model_A_(1903%E2%80%9304) https://en.wikipedia.org/wiki/Horse_gait https://en.wikipedia.org/wiki/Horse_gait
- joekim 10y agoAccording to Patrick Vlaskovits and others, there's no evidence that Henry Ford actually made the quote. So, I would agree that it's probably bogus. https://hbr.org/2011/08/henry-ford-never-said-the-fast https://hbr.org/2011/08/henry-ford-never-said-the-fast https://www.quora.com/Did-Henry-Ford-actually-say-%E2%80%9CIf-I%E2%80%99d-asked-my-customers-what-they-wanted-they%E2%80%99d-have-said-a-faster-horse-%E2%80%9D https://www.quora.com/Did-Henry-Ford-actually-say-%E2%80%9CI...